hijume Casino & Sportsbook Data Care

This page describes what we collect when you use hijume and how we keep that data protected. We take data privacy seriously—your account information, payment details, and betting history remain confidential and are used only for legitimate platform operations, fraud prevention, and legal compliance.

We collect minimal information necessary to operate our service: your name, email, phone number, government ID for account verification, and residential address. When you deposit via DANA, e-wallet, mobile banking, local payment, or online payment virtual account, payment processors handle your financial details directly—we do not store card numbers or full bank credentials on our servers.

Our privacy commitments cover data retention, third-party sharing, cookies, your rights, and contact procedures. All processing happens under jurisdiction-restricted frameworks: we operate only where local law permits, and your data is handled in compliance with applicable regulations.

What We Collect & How We Use It

We collect the following information when you create a hijume account:

• Identity data: Full name, email address, phone number, date of birth.
• Verification documents: Government ID (passport, national ID, or driver's license) and proof of address (utility bill, rental agreement, or official letter) uploaded during Account Verification
• Account details: Username, password hash, account creation date, and account status (active, suspended, verified).
• Transaction history: Deposits, withdrawals, game sessions, bet amounts, and outcomes. This data is retained for audit and fraud-prevention purposes.
• Device & access logs: IP address, device type, browser type, and login timestamps. We use this to detect unusual account activity and prevent unauthorized access.
• Communication records: Messages you send to our support team, including timestamps and ticket resolution notes.

We use this data for the following purposes:

• Account management: Creating your account, processing deposits and withdrawals, and maintaining your hijume profile.
• Regulatory compliance: Verifying your identity, maintaining audit trails, and meeting anti-money-laundering (AML) and know-your-customer (KYC) obligations in supported jurisdictions.
• Fraud prevention: Detecting suspicious deposits, unusual withdrawal patterns, and unauthorized account access.
• Customer support: Responding to your inquiries, resolving disputes, and improving our service.
• Platform analytics: Understanding gameplay patterns, identifying technical issues, and improving game performance and user experience.
• Marketing communication (opt-in): If you consent, we may send you updates about new games, tournaments, or payment methods via email or SMS. You can unsubscribe at any time.

Third-Party Processors & Data Sharing

We share your data with trusted partners only where necessary to operate hijume and comply with law. These partners include:

• Payment processors: e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment handle your deposit and withdrawal transactions. We provide them with your name, account number, and transaction amounts only.
• Identity verification services: We may use third-party ID verification providers to confirm your government ID and address during account verification.
• Fraud prevention services: We work with fraud-detection partners to identify suspicious activity and protect your account.
• Game providers: When you play games from Pragmatic Play, SA Gaming, Nolimit City, or other studios, those providers receive only your anonymous player ID and gameplay outcome data—not your personal information.
• Legal & regulatory authorities: If required by law, law enforcement, or applicable regulations in Jakarta, Surabaya, Bandung, Medan, or other jurisdictions where we operate, we may disclose account information to comply with legal orders.

We do not sell your personal data to marketing companies, advertisers, or data brokers. We do not share your data outside hijume unless you consent or we are legally required to do so. All third-party processors are contractually bound to maintain confidentiality and use your data only for the purposes we specify.

We at hijume treat your data as confidential. We share information only with payment partners, verification providers, and where law requires—never with marketers or advertisers.

Data Retention, Security & Your Rights

We retain account data as long as your hijume account is active, plus a period of time required by law (typically 5-7 years for financial and AML records). If you close your account, we retain minimal data (name, ID number, transaction history) for legal and fraud-prevention purposes. Personal details such as email and phone are pseudonymized or deleted within a reasonable timeframe unless legal obligations require longer retention.

We protect your data with industry-standard encryption (TLS/SSL for data in transit, AES-256 for data at rest), firewalls, and regular security audits. Your password is hashed and salted; we never store it in plain text. Our servers are located in secure data centres with redundancy and backup protocols. However, we cannot guarantee absolute security—no system is immune to all threats.

Your rights under applicable data protection laws include:

• Access: You can request a copy of all personal data we hold about you by contacting our support team.
• Correction: If your information is inaccurate, you can request correction through your account settings or by contacting support.
• Deletion: You can request deletion of your account and associated data, subject to legal retention obligations.
• Portability: You can request your data in a structured, machine-readable format for transfer to another service.
• Opt-out of marketing: You can unsubscribe from marketing emails or SMS at any time via a link in our messages or your account settings.

To exercise any of these rights, contact our support team via in-app chat, email, or our contact form. We respond to requests within 30 days and in accordance with applicable law.

Cookies & Tracking

We use cookies to maintain your session, remember your preferences, and improve your hijume experience. These include:

• Essential cookies: Required to keep you logged in and secure your account.
• Preference cookies: Remember your language, theme, and notification settings.
• Analytics cookies: Help us understand how you navigate hijume so we can improve performance and user interface.

We do not use cookies for targeted advertising. Third-party analytical services (such as Google Analytics) may place their own cookies; you can control these in your browser settings or opt out via third-party tools. Disabling cookies may limit your hijume experience.

International Data Transfer & Jurisdiction

Our servers and data centres may be located outside your country. We operate only in jurisdictions where online wagering is lawful, and your data is processed in compliance with the regulations of those jurisdictions. If you are accessing hijume from a jurisdiction where we do not operate, you may not use our platform.

By using hijume, you consent to the transfer of your data to servers in supported jurisdictions and acknowledge that data protection laws may differ from your home country. We undertake to apply the same level of protection regardless of server location.

Contact & Updates

If you have questions about our privacy practices, how we use your data, or want to exercise your rights, contact our support team during standard business hours. We respond in English and are available via in-app chat, email, or contact form. During major holidays like Idul Fitri, Idul Adha, or Imlek, response times may be slightly longer.

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting a notice on hijume or sending you an email. Your continued use of hijume after updates constitutes your acceptance of the revised policy. For the most current version, visit this page regularly or check your account notifications.